> ## Documentation Index
> Fetch the complete documentation index at: https://docs.zeptar.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Channels

> Deploy an agent to the places your users already are — phone, WhatsApp, the web widget, and more.

**Channels** (Deploy → Channels) is where you connect an agent to the surfaces it should serve. Each channel is a way for people to reach the agent — a phone line, a WhatsApp number, the embeddable web widget, or a support/messaging platform.

## The catalog

The Channels page lists every available channel:

| Channel       | What it is                                   |
| ------------- | -------------------------------------------- |
| **Telephony** | Phone calls via a telephony provider.        |
| **WhatsApp**  | Calls and messaging via WhatsApp Business.   |
| **Widget**    | The embeddable chat widget for your website. |
| **Zendesk**   | Customer support platform.                   |
| **Genesys**   | Cloud contact center platform.               |
| **Intercom**  | Customer messaging and support platform.     |
| **Slack**     | Team communication platform.                 |
| **Freshdesk** | Customer support and helpdesk platform.      |
| **Telegram**  | Messaging platform with a bot API.           |

Click any channel to open its detail page.

## Accounts

A channel detail page lists the **accounts** attached to this agent for that channel. An account is a connected provider identity — for example, a specific WhatsApp Business number. Inbound messages or calls to an attached account are routed to this agent.

* **Add account** — attach an existing connected account to this agent. If your workspace has no accounts for that channel yet, the picker is empty.
* **Remove** — detach an account from this agent (it stops routing here).

<Note>
  Accounts are connected once at the workspace level and can be attached to different agents. Connecting a brand-new provider account (for example, authorizing a WhatsApp Business number) is done per provider and is rolling out channel by channel.
</Note>

## Requesting a channel

Don't see the channel you need? Use **Request a channel** on the catalog page to tell us the channel name and how you'd use it — the request goes straight to the team.