Skip to main content
Channels (Deploy → Channels) is where you connect an agent to the surfaces it should serve. Each channel is a way for people to reach the agent — a phone line, a WhatsApp number, the embeddable web widget, or a support/messaging platform.

​
The catalog

The Channels page lists every available channel: Click any channel to open its detail page.

​
Accounts

A channel detail page lists the accounts attached to this agent for that channel. An account is a connected provider identity — for example, a specific WhatsApp Business number. Inbound messages or calls to an attached account are routed to this agent.
  • Add account — attach an existing connected account to this agent. If your workspace has no accounts for that channel yet, the picker is empty.
  • Remove — detach an account from this agent (it stops routing here).
Accounts are connected once at the workspace level and can be attached to different agents. Connecting a brand-new provider account (for example, authorizing a WhatsApp Business number) is done per provider and is rolling out channel by channel.

​
Requesting a channel

Don’t see the channel you need? Use Request a channel on the catalog page to tell us the channel name and how you’d use it — the request goes straight to the team.